Horizons Church
Saturday, June 24, 2017

FAQ

  
 
Is this new?
No.  This service has been used successfully at churches for years.
 
How can funds be withdrawn directly from my account?
Only with your authorization.  No one can deduct money from your account unless you specifically authorize it.
 
Are electronic contributions risky?
No.  An electronic contribution is safer than writing a check, and it can't be lost, stolen, or destroyed in the mail.  All Electronic Fund Transfer (EFT) transactions are governed by strict national rules and guidelines.  Over four billion EFT transactions are processed anually in the United States.
 
When would this automatic contribution be taken from my account?
On the signup screens, you can specify whether you want your contribution made one time, weekly, semi-monthly, monthly, or as designated.  When the date you have selected falls on a weekend or holiday, the transaction will occur on the next banking day.
 
Why can't I give by credit card?
We chose to take the time to set up online giving through electronic funds transfer rather than credit card for two primary reasons:
  • With electronic transfer, your entire gift goes to the church.  When using a credit card, as much as 3% of your gift would go to the credit company.
  • Although many pay off their credit cards each month, many also do not.  We didn't want to potentially put someone in the place of going in debt and paying credit interest on gifts given to the church.
How can I keep a record of the amount I contributed?
Your bank statement will include an itemized list of automatic gifts given from your account.  We will continue to provide you with a personal giving statement for your tax records and you and you can always access your online giving records.
 
Can I give to the building fund (The Journey)?
Yes, just designate that fund.
 
What if I change banks or accounts, or want to change the amount of my contribution?
You can change your giving choices at any time through the online giving button.
 
How do I participate in the weekly offering if my contribution is automatically deducted from my bank account?
The good news is that you can focus on worship during the offering at church.  Instead of having to get out a pen and write out a check, you can focus on God during the song while the offering is being received.
 
Is there any charge to me from my bank to give online?
No.  Electronic funds transfers carry no bank fees.
 
Can I make a one-time contribution?
Yes.  The system allows you the option of either making a one-time contribution or setting up a recurring contribution that is scheduled to come out of your bank account at dates specified by you during the month.
 
Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes.  You can change or cancel your contribution at anytime before the date of your next contribution.  Simply log-in to the system using your username and password and make the necessary changes in the system.
 
Who do I talk to if I have more questions?
Email richp@horizonschurch.com, or call (540) 288-0018, and a team member will be glad to address your questions and concerns.